Terms of Service

 

1 - User registration

Anyone can visit our online store by simply accessing a computer with an internet connection and searching for the website www.sparussub.pt. However, whenever you wish to make purchases in our store, you must register. Registration involves filling out a form with your personal data only once, choosing a password that you must keep confidential. For more information on how this data is handled, please see our privacy policy. After registering, you can make purchases and check the status of your orders.

 

2 - Make purchases

Purchases are made via the “Order” button on each product page. Once you click on it, the product is added to your shopping cart, which you can access via the corresponding link. After selecting your products, you should then follow the “View Order” link, where you can remove products or adjust quantities, and then “Finalize” your order via the corresponding link, where you will confirm it. After this procedure, you can then complete your order, the confirmation of which will be sent to you by email, along with the order number. By following the “Manage account” link, you can track the status of your order at any time.

 

3 – Payment

All orders delivered in Portugal can be paid by bank transfer, ATM, PayPal (additional 5% fee applies), MB Way or Pay Shop.

 

4 – Order changes

You can make changes to your order through the contact section, always mentioning the order number. If the order has already been shipped, it will be impossible to make any changes.

 

5 – Shipping and handling

Shipments are made to the address provided by the customer, anywhere on the mainland, up to six (6) working days after the order payment date, (except in case of stock shortage), with transport at the customer's expense, the transport cost being calculated at checkout, in the case of orders to the islands of the Madeira or Azores archipelago, the estimated delivery time is eight (8) to fifteen (15) working days, with transport also at the customer's expense.

For shipments exceeding 145cm in length to the Azores and Madeira archipelagos, an extra fee of €25 will be charged due to the fee levied by CTT Express for non-standard items.

You can pick up your order at our physical store in Peniche, at Rua José Estevão, 24, shop 1, after confirming order availability, without any shipping or transport charges.

 

6 – Notes

All prices shown for products are exclusive to online purchases.

The appearance of products may vary from the images on our website, depending on the manufacturer. Product descriptions and features are subject to change without notice.
Sparus Sub may cancel an order if there is an error (wrong shipping type, wrong item, wrong payment method, etc.), but if the customer has already made the payment, the total amount paid by the customer will always be refunded within a maximum of 4 days after notification via email of the order cancellation.
Customers with pending orders will be notified in case of errors or product changes.
In case of return, the customer is responsible for all expenses related to the transport of the merchandise already incurred, as well as the reshipment to our facilities. Our store will not accept products that are not in their original packaging or that are not accompanied by all accessories and in perfect working order. All returns must be agreed upon in advance with our service department.

7 – Commercial designation

Name – Ana Sofia Bernardes dos Santos Luis

Address – Beco dos Arneiros, 8

2520-161 Ferrel

Tax ID 217175872